Seller Support

  • Getting Started

    • Read Our Terms and Conditions

      Please take a moment to read the Best Olive Oils Marketplace Terms and Conditions. By establishing your seller profile and adding products, you warrant that you have read and agree to the Terms and Conditions.
    • Submit your vendor profile

      Upload your logo and enter all of the information, including your warehouse address, on the My Settings page. Your products will not show on the site until your profile information is completed.
    • Choose your products from the NYIOOC winners

      The Best Olive Oils Marketplace allows you to sell any award winners from the 2015 and 2016 New York International Olive Oil Competition. Choose from the available winners here.
    • Submit your bank information

      Enter your bank details to have available funds deposited directly to your bank account by submitting your details here.
  • Selling on BOOM

    • Who can sell on the Marketplace?

      The Best Olive Oils Marketplace is available to retailers, wholesalers and distributors who stock, or intend to stock, NYIOOC award-winning olive oils and ship from a facility in the United States. To register to sell on the Marketplace, you must identify your U.S. shipping point. Vendors outside of the U.S. will be able to participate in a future release.

      Register to Sell

    • Selling NYIOOC award-winning brands on the Marketplace

      Retailers, wholesalers and distributors can sell current and last year's NYIOOC award-winning oils. In your dashboard, simply search among the winning oils and identify the ones you stock. Then, set your price and indicate the quantity you have available to sell.
    • Can I sell other brands that didn't win an award at NYIOOC?

      No, sorry. The Marketplace is where people and businesses buy the world's best extra virgin olive oils. Every olive oil sold must be a winner in the most recent New York York International Olive Oil Competition. You may NOT sell, for example, the 2016/2017 harvest of a 2015/2016 NYIOOC winner. Furthermore, every olive oil you ship on BOOM must have at least 4 months remaining in its shelf life as determined by the best-by date on its packaging from the day it is received by the customer.
    • How will I get paid?

      You can withdraw your funds with one click once your available balance reaches the $100 threshold. Funds are deposited securely into your bank account within 5-7 business days.
    • Does the Marketplace take a commission?

      Yes, there is a 15% commission on retail orders and an 8% commission on wholesale transactions.
    • Can I sell (or buy) wholesale orders?

      Yes! Wholesale and retail buyers can enjoy all of the benefits of the Marketplace. Wholesale case packs are in quantities of 6, and a minimum order might apply. All wholesale buyers are subject to review and verification.
    • What if more than one vendor sells the same product?

      Customers can choose among different vendors based on vendor feedback scores, item costs and shipping rates.
  • Shipping

    • How is the shipping cost calculated?

      The customer pays UPS shipping rates calculated according to your warehouse location and the delivery address.
    • Shipping an order

      When the you receive an order, a shipping label and packing list will automatically be generated in the order details. Just pack the oil(s) with care, include the packing list provided and affix the UPS label to the box. Call UPS for a pickup or drop it off at your nearest UPS location.

      IMPORTANT: Orders must be shipped in a timely manner.

      You MUST use the shipping labels provided by the system or you will not be credited for the sale. Failure to use the provided UPS shipping labels can lead to a suspension of your seller account.

    • What if I receive an order for a product I don't have in stock?

      You are responsible for setting your inventory accurately to reflect the current stock status of all products listed in the Marketplace. Repeated failures to ship orders can result in negative feedback from the customer and may lead to the possible suspension of your account.
    • Broken Shipments

      When an item is broken during transit, you are required to re-ship the order using a new label generated by the system and your account will be charged for the shipping. BOOM will submit a claim with UPS. If UPS honors the claim, your account will be credited for the merchandise and shipping reimbursement. If UPS rejects the claim because it found the packaging to be inadequate, your account will not be credited.
  • Vendor Ratings

    • How do vendor ratings work?

      Customers rate vendors based on the speed of shipping, the condition of the oils when they arrive and whether they received the product as represented. Vendors with the highest ratings appear more prominently throughout the Marketplace and will therefore achieve greater sales.
    • Can I dispute or a vendor rating and have it deleted?

      In rare cases, customer feedback can be overturned when a complaint has little to do with the order fulfillment and support provided by the vendor.
  • Getting Paid

    • Submit your bank information

      Enter your bank details to have available funds deposited directly to your bank account by submitting your details here.
    • How will I get paid?

      You can withdraw your funds with one click once your available balance reaches the $100 threshold. Funds are deposited securely into your bank account within 5-7 business days.
    • Does the Marketplace take a commission?

      Yes, there is a 15% commission on retail orders and an 8% commission on wholesale transactions.